One of the biggest differences between title execs who stay inconsistent and those who consistently grow their book of business is this: Top performers understand that the first meeting is not the finish line. It’s the setup for the second conversation. A lot of title execs unknowingly approach their initial meetings transactionally. They drop off marketing, introduce services, talk about rates or tools… and then hope the agent reaches out when they have a deal. Hope is not a strategy. The highest-performing execs use that first meeting to accomplish three things: Build trust Understand the agent’s business, goals & gaps Position themselves as a strategic partner, not just a vendor The reality is agents aren’t just choosing a title company. They are choosing who they trust to help them grow, protect their business & elevate their client experience. 💡 Trust is built through: Asking better questions Creating clarity around their business Setting expectations Demonstrating ...
Hearing & listening are two very different things, though they may look the same. The results of the two can be very different. When we minimize distractions and hone in on the singular goal of active listening we are one step closer to having a better understanding of the person on the other end of the table & connecting with them. For many us us we listen, hear something we like and then wait for the opportunity to respond. That usually isn't a bad thing, we are excited to connect. Though, when we pause & continue listening we allow that other person to truly share what they have inside, allowing it all to come out. That gives us the better opportunity to understand, empathize & connect. When we enhance our active listening skills, putting them into action we elevate our conversations no matter what the setting is. It will prove to be valuable at home, in work scenarios, with friends or even at a store. When we listen, digest, paraphrase for clarity ...
Stay the course & trust the process. We have all heard this before. It works, it's hard, but it works. First, we need to have a process to stick to. Then we need to stick to it...daily. It's not a process if we only do it sometimes. It's only a process when it's what we do regularly. Then, we have to choose to do it no matter what. With tail winds, head winds or cross winds. We have to choose it when we don't see the results yet. Just like a seed planted in the ground there is an effect happening below the surface when we are watering it that we don't see until it pops through the surface. Believe & pursue your goals knowing that it will pop through the surface.
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