Motivational Monday #63: Service....how is it?

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Are we proactive in a high level of service or reactionary? Sometimes we crank it up for a client or target when things didn't go 100% right on a file -or- we find out that they have begun splitting business or have been meeting with a rep from another company. We do need to crank it up for sure in those cases and keep them with us for sure, so keep that rolling. 

My though is what proactive, planned out steps could each of us do with our current clients where they would be soo satisfied with us, our service and our proactive approach with business development that they wouldn't even think of taking a meeting with another rep, "spreading their business around", etc...


As we approach our 2018 market share growth plans be thinking about how we can stay proactive in retention and the more we retain and grow new partnerships that faster the rate of growth for all of us to win as a team and operation together. 

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